The AI & Robotics and CX Tech Conference & Expo is happening on Thursday 31st October in London, at the etc Venues, 200 Aldersgate London, EC1A 4HD (5 min walk from St Paul’s tube)

AI technologies are re-shaping our future. It’s up to us to determine whether they enhance our lives or diminish them. On 31 October 2019, some of the most respected minds in AI, business change and technology/human interaction will come together to put the case for a positive AI-enabled future. They’ll consider how AI could impact the business operations, world economies and human life for good or ill and, eschewing doom laden prophecies and idealised dreams, investigate what we can do to ensure technology remains humanity’s life- enhancing servant – not its master.

This event promises to be the biggest Conference we have ever run, with six parallel streams including talks, discussion panels, case studies and workshops and spotlights, together with an Expo Showcase of some of the best companies in the field of AI & CX.

This event is suitable for technical leaders and senior-level business professionals involved in making key decisions about their organisation’s transformation to the new age of automation; how it’s designed, how it’s delivered and how its impact is understood.

Here are some of the highlights:

The Conference: You’ll find the following streams and topics included with over 50 speakers:

  • AI Technical
  • CX Tech Customer Experience & Business Applications
  • AI People & Process
  • AI Challenges
  • Ethics and Governance
  • Deep Learning, Tools & Frameworks
  • Hands on Workshops
  • AI Startup Spotlight
  • Sponsor Showcase and much more.

The Expo Showcase: You’ll find some of the best AI and CX companies demonstrating their technologies and products, including SAP, Creative Virtual, IMC and Informed AI. There will also be an AI Startup spotlight from some of the best AI universities in the UK.

We have some amazing Industry leaders chairing the various streams, including:  

Chair of AI & Robotics:Anton Fishman, Managing Director, Fishman and Partners, Chair of AI & Robotics
Anton is a change management specialist with more than 30 years’ experience working with senior executives across industry sectors to determine the direction of change and steer its success. He advises HR and other senior executives on the cultural and workplace impacts of new technology.

Chair of CX Tech: Martin Hill-Wilson, Customer Service, CX & AI Engagement Strategist
Martin is a Customer Service, CX & AI Engagement strategist and facilitator. He provides keynotes, master classes and transformation frameworks on omni-channel contact strategy, customer based quality management, emotion management for customer engagement and AI driven customer service.

And some of our confirmed speakers include:

  • Chris Ezekiel from Creative Virtual
  • Julian Burnett from IBM
  • Nicola Millard from BT
  • Abhijit Akerkar from Lloyds Banking Group
  • Karl Barnfather from Withers and Rogers
  • Rob McCargow from PWC


We hope to see you there. For media, general enquiries or to discuss commercial partnership opportunities please contact Andy Pardoe at

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